Return & Refund Policy — Sowaylife

Last Updated: January 2026

At Sowaylife, we want every shopping experience to meet expectations in terms of quality, fit, and style. If for any reason you are not satisfied with your purchase, we offer a fair and transparent return and refund process designed to provide flexibility and peace of mind.

This Return & Refund Policy applies to all purchases made on sowaylife.com and outlines eligibility, timelines, fees, and procedures for returns and refunds.

1. Return Eligibility

Customers may request a return for eligible items within 90 days of the original delivery date. To qualify, returned items must be:

• Unused and unworn
• Free from stains, damage, or odors
• In original packaging (if applicable)
• Accompanied by proof of purchase (order number or confirmation)

Returns beyond 90 days are not accepted.

2. Return Timeframe

Category	Time Limit
Eligible Return Window	Up to 90 days from delivery
Condition Required	New, unused, resellable condition

Sowaylife reserves the right to deny returns if items do not meet acceptable condition standards.

3. Refund Timeframe

Approved refunds are processed within 10 business days after Sowaylife receives and inspects the returned item(s). No restocking fees, handling fees, or administrative fees are charged.

Category	Timeframe
Refund Processing	Up to 10 business days
Fees Charged	None (0 fees)

Refunds are issued back to the original payment method used at checkout.

4. No-Fee Return & Refund Policy

Sowaylife does not charge the following fees:

• Restocking fees
• Processing fees
• Handling fees
• Return fees
• Administrative fees

Shipping fees paid at checkout are non-refundable unless the return is due to an error caused by Sowaylife (e.g., wrong item shipped, damaged arrival).

5. Return Procedure

To initiate a return, customers must contact customer support with the following information:

• Full name
• Order number
• Item(s) to be returned
• Reason for return

Once approved, instructions for completing the return will be provided.

6. Exchange Options

Customers may request an exchange for:

• Alternative color
• Alternative size
• Different product (equal or lower value)

If exchanged for a lower-priced product, the difference will be refunded.

7. Non-Returnable Items

Certain merchandise categories are not eligible for return to ensure health and safety compliance. These include:

• Items damaged due to misuse
• Items without proof of purchase
• Items returned beyond 90-day window

Sowaylife does not accept items that are intentionally altered or damaged.

8. Refund Method

All refunds are issued to the original form of payment. Refunds will not be issued to third-party accounts or alternative payment sources.

9. Order Issues, Damaged or Incorrect Items

If an item arrives defective, damaged, or incorrect:

• Notify Sowaylife Support within 7 days of delivery
• Provide photos (if applicable)
• Include order number and product details

In such cases, shipping fees are refunded and replacement or refund options may be offered.

10. Lost or Stolen Packages

Once a package is marked delivered by the carrier, risk of loss transfers to the customer. Sowaylife is not responsible for theft or theft-related claims after delivery confirmation. However, case-by-case assistance may be provided.

11. Cancellations & Modifications

Cancellations or order changes must be submitted before processing begins. Once processed, orders enter fulfillment and cannot be modified.

For more details, refer to the Cancel/Change Order Policy.

12. Customer Support & Contact

Store: Sowaylife
Email: support@sowaylife.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Support messages outside business hours will be addressed the next business day.

13. Policy Updates

Sowaylife reserves the right to revise this Return & Refund Policy at any time. Updates will be posted with a revised effective date. Continued use of the platform constitutes acceptance of revisions.